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CERN Service Management Forum – 8 June


The CERN Service Management support team (SM team) is pleased to invite you to the 4th Service Management Forum at CERN. The event will take place on Thursday, 8 June at 10.30 a.m.. It will be an exciting opportunity to discover the latest updates in Service Management at CERN, featuring informative presentations and a useful hands-on workshop.

You can find a detailed agenda of the event as well as a Zoom link on the Indico page.

The forum will focus on the ServiceNow integration with CERN-specific software such as JIRA, InforEam, JOB, and data sources, which allows you to maximise the benefits of the ServiceNow tool as an interface with users and your fit-for-purpose tool.

The event will also address the CERN Service Status Board and the Outages, to help you stay up to date with service incidents, interventions, and changes. This will allow you to take appropriate actions in a timely manner in the event of a service disruption.

The forum will once again provide an excellent opportunity to find out how colleagues have leveraged ServiceNow functionality to its fullest potential. In this vein, Gilles Bollinger and Vincent Gilquin will share their experiences, their tips and best practices with Site Services, Mobility Services, and Housing Services.

Finally, a hands-on session will allow you to learn how to configure your service keywords to optimise the results of the CERN Service Portal.

We look forward to seeing you at the forum!